Shipping policy
If you have any questions about your order, tracking, or general inquiries, please reach out to us at hello@cosmetichaven.com.au for assistance.
Shipping Information
Australian Customers 🇦🇺
Australia Post may experience occasional delivery delays. For the latest updates, please visit: Australia Post Service Updates
New Zealand Customers 🇳🇿
New Zealand Post may experience occasional delivery delays. For the latest updates, please visit: New Zealand Post Service Updates
Order Processing ⏳
Orders are packed daily from Monday to Friday, excluding weekends, public holidays, and peak sale periods.
General Shipping Details 🌍
Australia-Wide Shipping 🇦🇺
- Free Standard Shipping for orders over $75 (within Australia only)
- Flat Rate Standard Shipping of $10 for orders under $75
-
Free Express Shipping for orders over $150 (within Australia only) 🚚✨
New Zealand Shipping 🇳🇿
- Free Standard Shipping for orders over $125
- Flat Rate Standard Shipping of $20 for orders under $125
- Shipping may take up to 14 business days (excluding weekends and public holidays) from dispatch
- A signature is required upon delivery for security. However, if you prefer an Authority to Leave, please email hello@cosmetichaven.com.au or leave a note at checkout at your own risk. ✍️
Please note that we are not responsible for any taxes, duties, or delays due to postage or customs clearance. We recommend checking with your local customs office to ensure your order complies with local regulations.
Estimated Delivery Time ⏰
We aim to dispatch orders the next business day after they are placed. However, delivery times may vary based on courier services and location. If you live outside a major metropolitan area, please allow additional time.
| Location | Estimated Delivery Time |
|---|---|
| NSW | 1-2 business days |
| Victoria | 2-4 business days |
| South Australia | 2-5 business days |
| Western Australia | 3-5 business days |
| Northern Territory & Tasmania | 4-5 business days |
| Very remote areas | Up to 7 business days |
Shipping Restrictions 🚫
We ship to most Australian postcodes, but some remote and island postcodes may not be serviced by our shipping provider. If you're unsure whether we can deliver to your location, please email us at hello@cosmetichaven.com.au. 📧
Shipping Estimator 🧮
For a delivery estimate, use the Australia Post Shipping Estimator with postcode 2145 as the ‘From’ location and your postcode as the ‘To’. 📍
Express Shipping (Australia Only) 🚀✨
Need your order quickly? We offer express shipping (Australia Only)!
Orders placed before 12 PM (Sydney Time) will be dispatched the same business day.
Orders placed after 12 PM (Sydney Time) will be dispatched the next business day.
Orders placed on weekends or public holidays will be dispatched on the next business day.
Express Shipping Rates 💨
- Orders under $150 → $15 Express Shipping 🚚
- Orders over $150 → Free Express Shipping ✨
Note: Express Shipping is handled by Australia Post. While we do our best to ensure timely delivery, delays beyond our control may occur.
Address Changes 🏡
If you need to update your delivery address after placing an order, please contact us immediately at hello@cosmetichaven.com.au. If your order has already been dispatched, we cannot guarantee changes and are unable to offer refunds, store credit, or resends. 🛑
If you request a Safe Drop or change your address directly with the courier service after dispatch, Cosmetic Haven is not responsible for lost or missing orders.
Missing Orders & Delivery Issues 🚨
If your order is missing or delayed beyond 5 business days past Australia Post’s estimated delivery timeframe:
- Contact us at hello@cosmetichaven.com.au. 📧
- We will lodge an inquiry with the courier service on your behalf.
- Investigations may take up to 10 business days. ⏳
Missing order: Once your order is handed over to Australia Post, we are no longer responsible for any missing or delayed items. However, we understand how frustrating this can be and are here to assist you as much as possible. If your order is delayed or missing, we will lodge a complaint on your behalf and help track down your parcel. Please don't hesitate to reach out, and we'll do our best to support you through this process.
For any further shipping inquiries, feel free to reach out to us at hello@cosmetichaven.com.au. 💌
Happy Shopping! 💖
